Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Dynalyse support desk

Technical support

Required fields are marked with an asterisk*
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"99f7f161ef528005a7dbe8d09d6934520184c6eb_lout","branding":{"id":"1","key":"desk","name":"Dynalyse support desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb614","headerLinkHoverBGColor":"#deb614","headerBadgeColor":"#deb614"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cbb8ddb3-de20-4272-998a-0241d8a06c83/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDk3NDQwNy1hNjY4LTRhZGUtYmQwZS0zNmRkY2ZiZWJiZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNiYjhkZGIzLWRlMjAtNDI3Mi05OThhLTAyNDFkOGEwNmM4MyI6WyJyZWFkIl19LCJleHAiOjE3NjkxMzM5NDMsIm5iZiI6MTc2OTEzMzM0M30.9ulLm38C6Lwalzi4nWDFSmao7rysvQm0AOXz7DMT9K8&client=dd974407-a668-4ade-bd0e-36ddcfbebbda&mode=fit","logoId":"cbb8ddb3-de20-4272-998a-0241d8a06c83","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eeb04a65-08b7-4a8f-ae8e-2655a8e082be/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDk3NDQwNy1hNjY4LTRhZGUtYmQwZS0zNmRkY2ZiZWJiZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVlYjA0YTY1LTA4YjctNGE4Zi1hZThlLTI2NTVhOGUwODJiZSI6WyJyZWFkIl19LCJleHAiOjE3NjkxMzM5NDMsIm5iZiI6MTc2OTEzMzM0M30.n9MpaAfO6KqkHPqphIjzp6jrZFjbZNwmB2ZPhQb4lk8&client=dd974407-a668-4ade-bd0e-36ddcfbebbda&height=300&mode=fit","bannerMediaApiFileId":"eeb04a65-08b7-4a8f-ae8e-2655a8e082be","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"desk","projectId":10001,"serviceDeskId":1,"name":"Dynalyse support desk","description":"<p>Welcome to Dynalyse service desk! You can raise a Customer service desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"9","name":"Spare parts order","descriptionHtml":"<p>Add an order file or enter order details with part number, description, your reference and purchase order number.</p>","callToAction":"Spare parts order","introHtml":"<p>Place your spare part order here.</p>","icon":10496,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,9,7,8,6,4]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDk3NDQwNy1hNjY4LTRhZGUtYmQwZS0zNmRkY2ZiZWJiZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMzQ1NDMsIm5iZiI6MTc2OTEzMzM0MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.skj_GTEfLYBPTWgIpIoiqtW4kNY64RCaVuQ74efOSvU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"dd974407-a668-4ade-bd0e-36ddcfbebbda","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10001,"issueType":{"id":"10105","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10472,"iconUrl":"https://dynalyse.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components or products","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10023","label":"Brookhuis","selected":false,"children":[]},{"value":"10037","label":"C40","selected":false,"children":[]},{"value":"10010","label":"Communicator","selected":false,"children":[]},{"value":"10004","label":"DataReport","selected":false,"children":[]},{"value":"10018","label":"Densitet","selected":false,"children":[]},{"value":"10024","label":"Dimension","selected":false,"children":[]},{"value":"10039","label":"Dynagarde","selected":false,"children":[]},{"value":"10003","label":"Dynagrade","selected":false,"children":[]},{"value":"10026","label":"Dynalyse Communicator","selected":false,"children":[]},{"value":"10031","label":"Elhammare","selected":false,"children":[]},{"value":"10016","label":"Gen1","selected":false,"children":[]},{"value":"10040","label":"Hammare","selected":false,"children":[]},{"value":"10030","label":"Hårddisk","selected":false,"children":[]},{"value":"10046","label":"Instacal","selected":false,"children":[]},{"value":"10000","label":"Jira","selected":false,"children":[]},{"value":"10013","label":"LGF","selected":false,"children":[]},{"value":"10011","label":"Laurel","selected":false,"children":[]},{"value":"10036","label":"Length","selected":false,"children":[]},{"value":"10015","label":"Längdfel","selected":false,"children":[]},{"value":"10038","label":"MC Pro","selected":false,"children":[]},{"value":"10029","label":"MCPro1500","selected":false,"children":[]},{"value":"10006","label":"MCPro2400","selected":false,"children":[]},{"value":"10007","label":"MCPro2500","selected":false,"children":[]},{"value":"10009","label":"MSR","selected":false,"children":[]},{"value":"10043","label":"MT250","selected":false,"children":[]},{"value":"10045","label":"MeasurementCard","selected":false,"children":[]},{"value":"10019","label":"PLC","selected":false,"children":[]},{"value":"10005","label":"PaintControl","selected":false,"children":[]},{"value":"10033","label":"Pekskärm","selected":false,"children":[]},{"value":"10002","label":"Precigrader","selected":false,"children":[]},{"value":"10008","label":"ReferenceItem","selected":false,"children":[]},{"value":"10017","label":"Serial","selected":false,"children":[]},{"value":"10028","label":"Signals","selected":false,"children":[]},{"value":"10032","label":"Smart NIR","selected":false,"children":[]},{"value":"10042","label":"SystemCheck","selected":false,"children":[]},{"value":"10025","label":"TCPIP","selected":false,"children":[]},{"value":"10044","label":"Tank860","selected":false,"children":[]},{"value":"10027","label":"Tare","selected":false,"children":[]},{"value":"10034","label":"Touch","selected":false,"children":[]},{"value":"10022","label":"Uppdatering","selected":false,"children":[]},{"value":"10035","label":"VirtualKeyboard","selected":false,"children":[]},{"value":"10020","label":"Weighter","selected":false,"children":[]},{"value":"10014","label":"Win10","selected":false,"children":[]},{"value":"10047","label":"Win11","selected":false,"children":[]},{"value":"10021","label":"Win7","selected":false,"children":[]},{"value":"10041","label":"WindowsUpdate","selected":false,"children":[]},{"value":"10012","label":"Woodeye","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-01-23T02:55:43+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDk3NDQwNy1hNjY4LTRhZGUtYmQwZS0zNmRkY2ZiZWJiZGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkxMzQ1NDMsIm5iZiI6MTc2OTEzMzM0MywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.skj_GTEfLYBPTWgIpIoiqtW4kNY64RCaVuQ74efOSvU","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"dd974407-a668-4ade-bd0e-36ddcfbebbda","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dynalyse","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"99f7f161ef528005a7dbe8d09d6934520184c6eb_lout","baseUrl":"https://dynalyse.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dynalyse.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dd974407-a668-4ade-bd0e-36ddcfbebbda","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"000432eb84f94728af98b8155281eaec","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://dynalyse.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}